Become a key member of Nuborrow's IT team as a Level 1 Help Desk Agent in Vaughan, Ontario. Deliver essential first-line support to ensure smooth operational efficiency every day.
In this entry-level position, Nuborrow seeks a motivated individual focused on customer service. You will provide technical support for hardware, software, and system issues, managing support requests through the Spiceworks ticketing system. As a Level 1 Help Desk Agent, troubleshooting, configuring workstations, and maintaining IT asset tracking are core responsibilities.
Key Responsibilities:
• Provide first-level technical support for users
• Manage support requests via Spiceworks ticketing
• Troubleshoot and resolve IT issues efficiently
• Set up and maintain desktops and laptops
• Document solutions and updates in the knowledgebase
Requirements:
• 0–2 years of IT support experience
• Familiarity with ticketing systems, preferably Spiceworks
• Knowledge of Windows OS and M...