**JOB DESCRIPTION**:**A BRIEF OVERVIEW**Performs management level work overseeing all aspects of client specific, call-center training.Work is performed under general supervision.General supervision is exercised over subordinate personnel.
**YOUR DAY-TO-DAY**- Designs, develops, and delivers technical, sales, and soft skills training based on client and staff needs.
- Conducts trainer observations and monitors trainer and trainee performance.
- Ensures training meets quality standards and expectations of client, center, and corporation.
- Works with program operations and general management teams to address training needs, methods, curriculum, and effectiveness.
- Manages all reporting requirements for client, program and corporation.
- Evaluates and delegates work assignments based on training needs and scope of work.
**WHAT YOU BRING TO THE TABLE!
**-**Minimum 1 1/2 year of Supervisory/Management experience within the Learning delivery or Operations...