Drive transformational member experiences as Dialogue's Head of Member Experience in Research & Innovation. Shape care delivery by translating insights into actionable strategies for enhanced member satisfaction.
As the Head of Member Experience, you will lead Dialogue's research and strategy team, Aurora. This role requires deep understanding of service design, data analysis, and innovation strategy to enhance the member experience across Canada. With a focus on merging human care with emerging technologies, you will champion a systems-level view that informs key organizational decisions.
Key Responsibilities:
• Define and spearhead Aurora's research agenda
• Connect qualitative data and analytics for coherent narratives
• Drive the innovation & enablement roadmap
• Evolve service design through co-creation with clinical teams
• Foster a culture of research rigour and curiosity
Requirements:
• 8+ years in service design or related fields
• 3+ years in a l...