Lead Tutor Operations Specialist

Qualifications

• 2+ years of experience with customer service, tutoring, and/or managerial experience
• Excellent English verbal and written communication skills
• Strong analytical and problem‑solving skills
• Ability to work independently and prioritize work
• Ability to work evenings and weekends

Responsibilities

• Assess and understand the needs of clients and tutors
• Demonstrate a high level of administrative skill (e.g., making tracking documents; generating timely reports to facilitate workflow; identifying and triaging potential roadblocks to success)
• Resolve tutor concerns to create an optimal tutoring experience
• Communicate across teams to ensure successful implementation and client success
• Identify areas needing additional support and direct team resources appropriately
• Address es...