What you'll Do:

As a Lead Support Engineer for SRS Distribution, a wholly owned subsidiary of The Home Depot, you will be an integral part of our Applications Production Support and SRE team as a lead (with Dev Ops background). You will be responsible for ensuring the stability, reliability, and performance of business-critical applications and services in production environments. This role will oversee the L1/L2 support teams, manage daily operational activities while driving improvements in system reliability, workflow automation, and the effectiveness of monitoring and incident management processes.

The ideal candidate is hands-on with technical expertise in Azure Dev Ops , incident and problem management , system reliability , observability & APM tools (Azure, New Relic), and continuous improvement processes.

Key Responsibilities

1. Production Support & Operations

Lead day-to-day application production support for mission-critical systems...