Elevate customer satisfaction as a Lead Sales & Service Representative in our onsite facility. With a focus on continuous improvement and team empowerment, you will play a crucial role in operational excellence.
As a key player under the direction of the Branch Manager, the Lead Sales & Service Representative impacts customer retention and financial results. You will excel at delivering superior service while mentoring team members, conducting safety reviews, and overseeing branch operations. Your commitment to quality and customer relationships will drive our success in the industrial distribution sector.
Key Responsibilities:
• Support branch leadership with operational tasks
• Provide coaching to develop team member skills
• Manage incident reviews and safety training
• Assist in tool management and customer orders
• Conduct team onboarding and training sessions
Requirements:
• High school diploma or equivalent preferred
• 1-3 years of customer service ...