Elevate your career at Aecon by leading IT Operations in downtown Toronto. Oversee a talented team while streamlining operational support across multiple locations to enhance service delivery.
As Lead for IT Operations, your hands-on leadership will direct a team in providing crucial support across corporate and field locations. This role entails managing incident responses, ensuring end-user service quality, and facilitating effective communication between IT teams. You will also analyze operational metrics to identify improvement opportunities.
Key Responsibilities:
• Direct the IT Operations team for consistent support
• Coach team members on service delivery and escalation
• Facilitate end-user service coordination and asset management
• Ensure compliance with ITSM processes and KPI tracking
• Support procurement and equipment sourcing
Requirements:
• Relevant post-secondary education in IT
• Demonstrated leadership experience in IT operations
• Str...