Overview Lead Deskside Analyst Location: Calgary, AB Opportunity at Microserve

Position Overview

Microserve is looking for a Lead Deskside Analyst to join our onsite team in Calgary, AB. This role combines the technical expertise of a Tier 2 Deskside Technician with the leadership and operational responsibilities. The successful candidate will oversee daily deskside operations, provide guidance to the technical team, ensure high-quality service delivery, and act as a key liaison between client and Microserve’s service teams. This position will also involve hands-on technical work, service coordination, and project oversight.

Key Responsibilities

Lead and mentor deskside technicians, fostering technical excellence and professional development.

Oversee and coordinate all aspects of deskside service delivery, ensuring timely and effective support for client environments.

Perform Tier 2 hardware and software support, including diagnosti...