Shape the future of technical support with GE Vernova as a Lead Customer Support Manager. Focus on evolving the CIC Level 2 team for unparalleled service delivery in complex systems.

In this role, you'll lead efforts within the Wireless and Optical support teams while enhancing communication and collaboration across multiple locations. Your responsibilities will include managing operations, driving process improvements, and ensuring timely resolutions for customer technical issues.

Key Responsibilities: • Foster team development and professional growth policies • Monitor daily operations for quality and efficiency • Coordinate escalations with engineering teams for thorough resolution • Act as primary contact for critical customer case management • Collaborate with product management on new initiatives

Requirements: • Degree in Electrical or Computer Engineering or equivalent • 5+ years of experience in technical support sectors • Proven leadership skills in ...