Job Type: Full-time.

Location: Guadalajara, Mexico. This is a 100% in-office role; remote or hybrid work is not available. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Team Lead is the overall management of the operations for their designated team. This includes providing leadership, coaching, training and mentoring to their team, and to ensure all critical aspects of department issues are met and resolved appropriately. The Lead meets with and provides coaching and feedback to their employees around areas of improvement and identify areas of success.

The Lead is instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and pos...