Location: France (Compans)

Department: Last Mile Operations / Delivery Performance

Employment Type: CDD (1 year)

Role Summary

We are looking for a data-driven and operationally focused Last Mile Operations & Performance Coordinator to oversee daily delivery execution, monitor service quality, and manage DSP (Delivery Service Provider) performance across France. You will act as the primary operational liaison for DSPs, track critical last-mile metrics (backlog, returns, failure reasons, fake deliveries), and drive continuous improvement through structured weekly quality reporting. This role is pivotal in maintaining high customer satisfaction, operational efficiency, and DSP accountability in a fast-paced cross-border e-commerce logistics environment.

Key Responsibilities

Daily Operations & Quality Monitoring

• Monitor and control daily DSP capa...