**About Us**
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
We're looking for a highly skilled Level 2 Technical Support Engineer with a proven track record of resolving complex technical issues in live production and streaming environments. Brings a balanced profile of hands-on technical expertise, advanced debugging capability, and exceptional customer-facing communication skills. Well-versed in live event operations, issue reproduction, and log-based triage to ensure rapid time-to-resolution and mínimal customer disruption.
- Provides real-time troubleshooting and resolution support during live events. Capable of cal...