Level 2 support for all hardware and software related problems including troubleshooting and resolution.
Monitor and process tickets / incidents.
Act as central point of contact as part of end user support.
Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
Maintain, configure, install, and monitor printers including centralized management software.
Perform equipment install‑move‑add‑change operational processes as needed by the businesses.
Analyze and recommend new technology, upgrades, and services for end users.
Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.
Rotation of on‑call schedule for after‑hours support.