The Junior Guest Relations Officer owns each guest interaction, follows up on experience and offers a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the officer acts as the liaison between guests and all Hotel and Marine Departments, proactively anticipating every guest's needs and expectations. The officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision‑making abilities. Paying keen attention to detail, the officer is fully accountable for the quality of their guests' personalized experience and for the orderliness, emergency preparedness and efficacy of stateroom services.

Qualifications

• 1-2 years of experience as front desk/receptionist in a 4 or 5-star hotel.
• Clear, distinct, and cordial English communication with guests.
• Additional language skills preferred: Spanish, Portuguese, Italian, French or German. <...