Responsibilities

• Issue and book documents and invoices in the FO system.
• Ensure all operations and commercial contracts are properly maintained and updated.
• Follow up on claims and outstanding payments.
• Liaise with the logistics team to control documentation and ensure timely dispatches.
• Coordinate with the finance team to ensure accurate accounts receivable management.
• Upload and validate payment information in the BO system.
• Participate in knowledge transfer processes, including the preparation of SOPs and task transition documentation.
• Provide cross-functional support for tasks migrated to the SBS team from other platforms or regions.

Qualifications

• Strong orientation to customer service, both internal and external.
• Ability to work as part of an integrated team, demonstrating collaboration, initiative, and accountability.
• Problem-solving skills with the ab...