Transform customer experiences at Bell as a Journey Design & Experience Architecture Manager. Use innovative design methodologies and AI to create impactful service solutions and streamline processes.
As a key member of the team, you'll lead comprehensive journey design and service architecture initiatives. Your expertise will drive strategic decisions and ensure alignment between customer expectations and operational capabilities. Dive into a diverse, inclusive environment that values your contribution as you help to innovate Bell's customer interactions.
Key Responsibilities:
• Oversee end-to-end journey design and vision
• Utilize structured frameworks for effective decision-making
• Develop service blueprints connecting customer experiences
• Support prioritization and trade-offs with data insights
• Enhance workflows using AI in design processes
Requirements:
• Bachelor’s degree in a related field
• Proficient in systems thinking and problem-solving