Join our team in Athens as an German Customer Service Specialist. Enjoy competitive salary, flexible hours, and the chance to work with a global technology leader

Your Profile

Language Skills: Native or C2 level in German, and B2 level in English.
Experience: Previous customer service experience is required.
Technical Skills: Advanced PC knowledge and the ability to work with multiple applications.
Personality: Affinity for technology, excellent communication skills, and a solution-oriented approach.

Your Responsibilities

Provide outstanding support to consumer electronics customers via inbound calls.
Assist with sales, aftersales, delivery queries, and product-related issues.
Troubleshoot technical problems using your knowledge of products and resources.
Escalate complex issues to the appropriate teams when necessary.
Meet performance KPIs including NPS, AHT, FCR, and QA scores.

Benefits

Competitive Salary: €1.300 per ...