Explore a fulfilling career at goeasy as a Bilingual Customer Service Representative dedicated to enhancing customer satisfaction. Provide expert assistance through calls and emails while resolving inquiries efficiently.
In this dynamic role, you will focus on identifying customer needs and delivering tailored recommendations. You will manage complaints and modify accounts, while providing feedback that influences our approach to sales and marketing. The role requires a proactive attitude and the ability to work independently.
Key Responsibilities:
• Efficiently handle customer queries and complaints via phone and email
• Strive for effective first-call resolutions to improve service
• Identify and recommend products suited to customer needs
• Process requests for account modifications and payments
• Offer insights to enhance overall business processes
Requirements:
• Fluent in English and French
• 1-2 years of experience in call centers
• Excellent com...