Are you passionate about optimizing call center operations in a dynamic and fast-paced environment? We're looking for a Real-Time Analyst to join our growing team in Barcelona!

Key Responsibilities:

• Monitor and analyze real-time call center operations to ensure optimal staffing levels and service targets are met.
• Adjust schedules in real-time based on call volume, agent availability, and other key factors.
• Track and report on vital performance metrics, including service levels, occupancy, and adherence.
• Communicate effectively with team leaders and managers regarding performance issues and necessary scheduling adjustments.
• Support the workforce management team by preparing and analyzing real-time performance data and trends.
• Assist in the preparation of staffing projections and scheduling for future shifts.
• Recommend and implement improvements to scheduling processes and real-time management strate...