JOB DETAILS

Key Responsibilities
Tele-Communication:

Handle all real-time incoming calls during shift hours.



Conduct first-level calls with new leads from all lead generation platforms.



Follow up on missed calls and track the status until closure or drop.



Engage with current/past clients for cross-selling or up-selling of services.



Perform cold-calling activities to generate new leads.



Record all client interactions and updates in the CRM system.



Lead Management:

Transfer high-value potential leads to the Center In-charge.



Collaborate with the Center In-charge for lead generation strategies, promotions, and marketing initiatives.



Follow up with leads from marketing camps or external events.



Documentation:

Maintain up-to-date and accurate MIS reports.



Keep all lead-...