Mercier Consultancy MD is looking for a Japanese Speaking Customer Agent to join our team in Greece, supporting projects in the automotive sector. This role is perfect for individuals fluent in Japanese who are passionate about providing excellent customer service. As a Customer Agent, you will assist Japanese-speaking customers with their inquiries, ensuring timely and professional support while contributing to the success of the automotive company.

Key Responsibilities

• Deliver high-quality customer support in Japanese through phone, email, and chat channels.
• Assist customers with product information, order status, and after-sales support related to automotive products.
• Resolve customer issues and complaints promptly and professionally.
• Maintain accurate documentation of all customer interactions in CRM systems.
• Collaborate closely with internal teams to enhance customer satisfaction and service efficiency.
• Stay i...