Miratech is seeking an ITSM/ITIL Architect to lead the design of an operational engine for a large-scale network consolidation program at a US-based Tier-2 Telco. The role involves creating frameworks for IT service management, including governance mechanisms and ticket routing logic.

Ideal candidates will have experience developing ITSM architectures and systems to translate network telemetry into structured support tickets. Responsibilities include enforcing ITIL requirements and implementing incident management solutions.