Mercier Consultancy is thrilled to offer an opportunity for an Italian-Speaking Technical Support Specialist for a prominent electronics company located in Athens, Greece! In this pivotal role, you will provide exceptional technical assistance to Italian-speaking customers, helping them troubleshoot and resolve issues with their electronic devices.

If you have a passion for technology and a commitment to delivering outstanding customer service, this is the perfect opportunity for you. Join our dynamic team and contribute to an innovative environment where customer satisfaction is our priority!

Responsibilities

• Provide technical support in Italian via phone, email, and chat for customers using various electronic products
• Diagnose and troubleshoot product issues efficiently to ensure customer satisfaction
• Accurately document customer interactions and resolutions in our tracking system
• Collaborate with technical teams to escalate and...