Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking Support Center Analyst. This role involves providing vital support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will work closely with both customers and internal teams to facilitate an exceptional service experience.

Responsibilities

• Act as the primary point of contact for Italian-speaking clients, addressing inquiries via phone, email, and chat.
• Troubleshoot and resolve various technical and product-related issues to ensure customer satisfaction.
• Record and document all customer interactions and resolutions in the support ticketing system.
• Provide training and guidance to clients on product features and usage.
• Collaborate with other departments to escalate complex issues and improve support processes.
• Monitor ticket statuses and follow up with c...