Patrique Mercier Recruitment FR is excited to recruit an Italian Speaking Streaming Platform Support Representative. In this role, you will provide essential support to users of our streaming platform, helping them navigate and enjoy their viewing experience. If you are enthusiastic about entertainment technology and thrive in a customer service environment, we want you on our team!

Responsibilities

• Deliver exceptional support to Italian-speaking users via email, live chat, and telephone, assisting them with inquiries about the streaming platform.
• Troubleshoot and resolve technical issues related to account management, streaming quality, and content accessibility.
• Provide guidance on platform features, helping users maximize their experience and enjoyment.
• Maintain accurate records of customer interactions and solutions provided in the CRM system.
• Collaborate with internal teams to relay user feedback and suggest improvemen...