Mercier Consultancy is thrilled to offer an exciting opportunity for an Italian-Speaking Remote Assistance Representative for Mercedes-Benz, working from the comfort of your home in Greece. In this pivotal role, you will deliver exceptional remote support to Italian-speaking customers, ensuring they receive the high level of service expected from one of the leading luxury car brands.

Your fluency in Italian will play a crucial role as you assist clients with inquiries related to vehicle features, maintenance, and customer service needs. By providing knowledgeable and timely responses, you will contribute to a superior customer experience and solidify brand loyalty among our clients.

Responsibilities

• Provide high-quality remote customer assistance in Italian through phone, email, and chat channels for Mercedes-Benz customers
• Address inquiries related to vehicle specifications, service appointments, and maintenance issues
• Resolve customer co...