Mercier Consultancy is excited to offer an opportunity for an Italian Speaking Customer Support Representative to join our Streaming TV Department based in Greece! In this entry-level role, you will provide exceptional assistance to our Italian-speaking customers, helping them enjoy a seamless streaming experience. Your support will be critical in resolving issues, guiding users, and enhancing customer satisfaction.

If you have a passion for streaming services and customer care, this role is a perfect fit for you. Join our dynamic team and contribute to delivering quality entertainment to a diverse audience.

Responsibilities

• Handle customer inquiries in Italian via phone, email, and live chat
• Assist customers with streaming service setup, billing questions, and technical support
• Document interactions accurately in the CRM system
• Collaborate with technical teams to resolve customer issues efficiently
• Stay updated on produc...