Mercier Consultancy is thrilled to announce an opening for an Italian-Speaking Customer Support Representative for our Ride-Sharing App Department in Greece! In this exciting role, you will connect with our Italian-speaking customers, providing them with outstanding support for their ride-sharing needs. Your ability to communicate effectively in Italian will be essential in ensuring a seamless and enjoyable experience for our users.

This position is perfect for individuals who are passionate about technology and customer service. If you thrive in a dynamic environment and enjoy assisting others, we invite you to join our team!

Responsibilities

• Assist customers in Italian via phone, email, and chat with inquiries related to the ride-sharing app
• Resolve issues related to rides, payments, and app functionality
• Document customer interactions and solutions in our support system accurately
• Collaborate with internal teams to escalate and...