Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this essential role, you will provide outstanding support to our Italian-speaking clients, helping them navigate our online marketplace effectively. Your dedication to customer service will be pivotal in ensuring that users have a seamless and enjoyable experience.

This position is perfect for individuals who are passionate about e-commerce and customer engagement. If you possess excellent communication skills and a commitment to helping others succeed, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in Italian through phone, email, and chat channels
• Assist clients with questions related to transactions, platform features, and account management
• Accurately document customer interactions and resolutions in our CRM system
• Collaborate with internal te...