Mercier Consultancy is seeking a highly motivated Italian-Speaking Customer Service Representative to join our Tobacco Department team. This remote position allows you to work from anywhere in Greece while delivering exceptional support to our Italian-speaking customers.

In this role, you will assist customers with inquiries related to tobacco products, orders, and service issues, ensuring a high standard of customer satisfaction. Your fluency in Italian will be essential to communicate effectively and build strong customer relationships.

Responsibilities

• Provide excellent customer service in Italian via phone, email, and chat regarding tobacco products and orders
• Assist customers with product information, order status, and resolving any issues or complaints
• Ensure accurate documentation of customer interactions in the CRM system
• Coordinate with internal teams to facilitate efficient order processing and delivery
• Gather a...