Mercier Consultancy is seeking a proficient Italian Speaking Customer Service Representative for our Client's Online Shopping Platforms based in Greece. In this important role, you will serve as the primary point of contact for Italian-speaking customers seeking assistance with their online shopping needs.

Your fluency in Italian will be essential to provide clear and effective communication, helping customers with product inquiries, order processing, returns, and general support. By delivering exemplary service, you will contribute to enhancing the customer experience and fostering loyalty.

Responsibilities

• Offer excellent customer service in Italian via phone, email, and chat for online shopping platform inquiries
• Assist customers with product information, order tracking, returns, and refunds
• Resolve customer complaints and issues promptly and professionally
• Document customer interactions accurately in CRM systems
• Colla...