Mercier Consultancy is excited to offer a fulfilling opportunity for an Italian Speaking Customer Service Representative to join our Client's NGO/Non-Profit Organization. In this meaningful role, you will provide critical support to our Italian-speaking stakeholders and community members, assisting them with inquiries related to our programs, services, and initiatives that drive social change and community development.

Your fluency in Italian will be essential as you engage with clients and stakeholders, ensuring they have access to the information they need while addressing their concerns with empathy and professionalism. You will play a vital role in facilitating communication and promoting the organization's mission to improve lives.

Responsibilities

• Provide exceptional customer service in Italian via phone, email, and chat related to NGO services and programs
• Assist clients with inquiries about programs, volunteer opportunities, and resources o...