Mercier Consultancy is excited to offer a fantastic opportunity for an Italian Speaking Customer Service Representative for our Client's Hotel Reservations Department based in Greece. In this vital role, you will provide exceptional service to our Italian-speaking clients, assisting them with their hotel bookings and ensuring a seamless hospitality experience.

Your fluency in Italian will be crucial as you handle inquiries related to reservations, answer questions about hotel amenities, and assist with customer requests. Your dedication to outstanding customer service will help create memorable travel experiences for our guests.

Responsibilities

• Deliver excellent customer service in Italian through phone, email, and chat regarding hotel reservations
• Assist customers with booking, modifying, and canceling reservations efficiently
• Provide information on hotel facilities, rates, and special offers
• Address customer complaints and reso...