Mercier Consultancy is thrilled to present an exciting opportunity for an Italian-Speaking Customer Service Representative for our Client's Hotel Reservations Department in Greece. In this integral role, you will provide exceptional support to our Italian-speaking customers, helping them with their hotel bookings and inquiries to ensure a seamless and enjoyable travel experience.

Your fluency in Italian will be essential as you assist clients in navigating the reservation process, addressing questions about hotel amenities, policies, and special requests, ultimately contributing to positive customer experiences in the hospitality sector.

Responsibilities

• Provide outstanding customer service in Italian through phone, email, and chat for hotel reservations and inquiries
• Assist clients with booking, modifying, and canceling reservations as necessary
• Professionally resolve customer issues and complaints with a focus on satisfaction
• Ac...