Mercier Consultancy MD is seeking dedicated Italian-Speaking Customer Experts to join our team supporting a leading household electronics company in Greece. The role involves providing outstanding customer support to Italian-speaking clients, assisting them with product inquiries, technical support, and after-sales service.

Key Responsibilities

• Deliver professional and courteous customer service to Italian-speaking customers via phone, email, and chat regarding household electronic products.
• Assist customers with troubleshooting, product information, warranty claims, and usage guidance.
• Maintain accurate documentation of customer interactions and service requests in the CRM system.
• Coordinate with technical and product teams to resolve customer issues efficiently.
• Stay informed about the latest product releases, updates, and company policies.
• Provide feedback to management to improve customer service quality and cu...