Mercier Consultancy MD is currently seeking skilled Italian-Speaking Customer Experts to join our team supporting the automotive sector in Greece. As a Customer Expert, you will provide outstanding customer service to Italian-speaking clients, assisting them with product inquiries, services, and after-sales support related to automotive products.

Key Responsibilities

• Deliver professional and timely customer support to Italian-speaking customers via phone, email, and chat regarding automotive products and services.
• Assist clients with inquiries, service bookings, troubleshooting, and resolving complaints efficiently.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with sales, technical, and service teams to ensure excellent customer satisfaction.
• Stay up-to-date with the latest automotive product information, features, and company policies.
• Provide constructive feedback...