Mercier Consultancy MD is seeking proficient Italian-Speaking Customer Experts to join our team supporting a leading automotive company in Greece. This role involves delivering exceptional customer service to Italian-speaking clients, assisting them with questions related to automotive products, services, and after-sales support.

Key Responsibilities

• Provide high-quality customer support to Italian-speaking customers via phone, email, and chat regarding automotive products, services, and maintenance.
• Assist customers with product information, service scheduling, troubleshooting, and resolving issues efficiently.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with sales, technical, and service teams to ensure customer satisfaction and swift resolution of issues.
• Stay informed on the latest automotive models, features, and company policies to provide knowledgeable assistance.