Mercier Consultancy is seeking an Italian Customer Expert to join a leading electronics brand based in Athens, Greece. This role comes with a fully paid relocation package, offering an excellent opportunity to advance your career while experiencing life in a vibrant city.

In this position, you will deliver outstanding customer support to Italian-speaking clients, addressing their inquiries, resolving issues, and providing detailed product information. Your dedication will contribute to enhancing customer satisfaction and loyalty for the brand.

Responsibilities

• Assist customers with product information, troubleshooting, and order management
• Resolve customer complaints promptly and professionally to ensure customer satisfaction
• Collaborate with internal teams to address product or service issues
• Maintain accurate records of customer interactions and transactions
• Identify customer needs and provide appropriate solutions or escala...