Job Overview:

Are you passionate about music, digital media, and advertising? Join the world's leading provider of customer experience management as an Italian-speaking Customer Success Representative in the beautiful Porto region of Portugal (Vila Nova de Gaia). In this dynamic B2B role, you will provide premium, first-level support to unmanaged advertisers utilizing a world-famous audio streaming platform's Ad Studio.

What You Will Do:

• Act as a consultative partner for advertisers reaching out via Voice, Email, and Chat.
• Manage client queries, requests, and billing questions to ensure a timely, world-class resolution.
• Use critical thinking to craft customized, thoughtful responses rather than relying purely on templates.
• Master and convey core advertising product knowledge to assist clients with campaign setups.
• Identify sales opportunities and offer proactive support to maximize adve...