Responsibilities

• Vendor Governance & Performance Management
  • Own governance for assigned vendor relationships supporting IT and Workforce Services operations.
  • Ensure vendors deliver services in line with contractual obligations, SLAs, KPIs, and commercial terms.
  • Establish and maintain structured operational governance, including regular service reviews, operational meetings, and escalation frameworks.
  • Track vendor performance, identify risks and issues, and partner with service leads and vendors to drive timely resolution.
  • Support Quarterly Business Reviews (QBRs) and ongoing performance reporting, ensuring transparency and accountability.
• Contract Management & Commercial Optimization
  • Manage active vendor contracts throughout their lifecycle, including renewals, amendments, and change requests.
  • Partner with Firmwide Sourcing to initiate and support new RFPs, competitive bids, and contract...