Job Level Not Applicable
Job Purpose
As the first line of IT support, the IT Support Specialist will provide exceptional service to our internal end users and field personnel.
The role involves maintaining the continuity of computer services companywide by addressing a variety of technical issues.
Key Responsibilities
Serve as the primary contact for all helpdesk inquiries, ensuring departmental processes and standards are upheld.Offer telephone and desk-side support for all software, applications, and hardware issues.Build, upgrade, and maintain PC systems; set up network access for new users.Troubleshoot and resolve problems related to viruses, email, security, connectivity, and overall computer performance.Lead and manage projects, tasks, and reporting with a process-oriented approach.Maintain Helpdesk proficiently, managing own ticket...