Embrace a vital role in IT support with Canada Goose in Toronto. As an IT Support Associate, deliver first-level assistance for Windows and MacOS systems across corporate and retail platforms.
In the heart of Toronto, Canada Goose seeks an IT Support Associate to provide crucial technical assistance. This role encompasses supporting a variety of systems, from manufacturing to point-of-sale technologies. Strong troubleshooting skills in both Windows and MacOS will be necessary as you engage directly with end users and manage incidents through a ticketing system.
Key Responsibilities:
• Provide first-level support across corporate and retail environments
• Record and track incidents via the ticketing system
• Onboard and manage user accounts and access
• Configure and support various devices and peripherals
• Document technical procedures and update documentation
Requirements:
• Post-secondary education in Information Technology
• Relevant IT certifications ...