The IT Support Analyst involves being the first point of contact for internal users experiencing technical issues, providing timely and effective solutions to ensure smooth business operations. You will support a diverse range of hardware, software, and networking issues; contributing to the overall efficiency of our IT infrastructure. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a commitment to delivering exceptional customer service.

The day to day

• Serve as the primary contact for internal users seeking technical assistance, including troubleshooting hardware, software, and network issues
• Diagnose and resolve technical problems via phone, email, and in-person support
• Install, configure, and maintain computer systems, software applications, and peripheral devices
• Manage and prioritize support tickets in the IT service management system, ...