Become an integral part of our IT team as a Support Analyst based in Vancouver. Deliver exceptional assistance for global users through device management, troubleshooting, and a passion for automation.
We are seeking an IT Support Analyst for a contract role that focuses on user support and IT administration. You will engage with a global audience, troubleshoot diverse systems, and contribute to evolving our IT services. Alongside everyday support tasks, you'll explore automation and AI tools to enhance user experiences and operational efficiencies.
Key Responsibilities:
• Provide support for Windows 11, macOS, iOS, and Android devices
• Troubleshoot user issues across various operating systems
• Manage device lifecycle from setup to recycling
• Document support processes to improve knowledge sharing
• Identify tasks suitable for automation and collaborate to implement solutions
Requirements:
• Degree in Computer Science or related field preferred
• Profic...