Enhance your career as a Support Analyst in the Information Technology department at Brightshores, Owen Sound, Ontario. This part-time role involves troubleshooting IT issues and ensuring high system performance.

You will be responsible for monitoring WAN/LAN, conducting backups, and managing security protocols. This role includes coordinating user access control and testing IT processes. Excellent problem-solving skills will be critical for contributing to IT support initiatives and special projects.

Key Responsibilities: • Provide first-contact problem resolution for IT systems • Ensure effective monitoring of WAN/LAN • Coordinate user access and security measures • Test and evaluate IT programs rigorously • Engage in assigned special IT projects

Requirements: • Bachelor’s degree in Social Work, Psychology, or related field • At least 1 year of Help Desk experience • Strong focus on customer service experiences • Knowledge of network and system operations •...