Advance your career as an IT Solutions Analyst Lead at PNC, serving a key role in customer-centric IT operations. Emphasizing technical support, this position offers hybrid responsibilities.
You'll be responsible for managing software configurations, supporting users, and resolving trouble tickets efficiently. The role involves conducting analysis and presenting findings to improve processes, thus contributing to PNC’s mission of exceptional service. Excellent interpersonal skills are necessary for independent work.
Key Responsibilities:
• Configure system software and peripheral installations
• Resolve trouble tickets within SLA timelines
• Provide comprehensive software/hardware support to users
• Conduct data and performance analysis for operational improvements
• Assist with knowledge management and product training
Requirements:
• Four years of functional experience in IT roles
• Associate’s degree or equivalent experience required
• Outstanding di...