Key Responsibilities

• Manage daily IT operations and support services
• Ensure systems are running smoothly with minimal downtime
• Handle incidents, problems, and changes (ITIL process)
• Lead and support IT teams (L1/L2/L3)
• Work with stakeholders and vendors
• Monitor service performance and improve efficiency

Requirements

• 8+ years of IT experience
• Knowledge of ITIL processes
• Experience with tools like ServiceNow or Jira
• Basic understanding of cloud (AWS/Azure/GCP)
• Good communication and leadership skills

Nice to Have

• ITIL Certification
• Experience in Agile/DevOps