Elevate user experience at the University of Guelph as an IT Service Support Consultant with CCS. Deliver essential technical support and account management for a diverse community.
In this crucial role, you will report to the Manager of Client Productivity and focus on providing Level 2 support. Responsibilities include account maintenance, handling client inquiries, and ensuring compliance with identity management practices. Your dedication to superior service will help meet organizational goals effectively.
Key Responsibilities:
• Respond to and manage support requests in service software
• Provide support for CCS products to a diverse clientele
• Process requests for account creations and changes
• Conduct audits for user account integrity and accuracy
• Assist with password resets for all university members
Requirements:
• Minimum two-year diploma relevant to customer service
• Background in a help centre or customer service environment
• Demonstra...