Job Summary

We are seeking a motivated and customer-focused IT Service Management Specialist for a direct hire opportunity in San Juan, PR. This role is ideal for an IT professional with hands-on ManageEngine ServiceDesk Plus experience who wants to grow into advanced ITSM consulting, automation, and enterprise technology implementation work.

The IT Service Management Specialist will support the implementation, configuration, customization, and optimization of ManageEngine ServiceDesk Plus environments for enterprise customers. This position offers the opportunity to work closely with experienced senior team members, gain exposure to complex IT service management projects, and develop specialized expertise in automation, integrations, workflow design, service catalog, and change management.

This is a strong career growth opportunity for someone who enjoys solving business and technical problems, working directly with customers, and improving IT operations ...