About the Role
The IT End User Services group is looking to fill a position on the Service Desk team, which serves at the first point of contact for Brookfield Renewable staff to contact the IT team. Their focus is to resolve incidents, problems, and requests, or to route tickets appropriately where required.
Key Responsibilities
Receive, act on, and triage requests to the IT team via phone call, email, and ServiceNow portalSupport End Users with Level 1 and 1.5 support including, but not limited to:Password resetsSoftware install/uninstallOperating System (Windows 10) and Hardware issuesMobile device management utilizing In-TunePrinter setupAssist in the administration of enterprise-wide toolsets such as Office 365Provide remote support to users via TeamViewer and SCCMProvide after hours on call support once every 4-6 weeks on a rotati...